Fix Schedule for ScanSnap Compatibility with macOS Sierra

Thursday, October 27, 2016
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Note: This update is for Apple users that have already installed macOS Sierra. Users that have previous macOS versions such as El Capitan or earlier are not affected by the compatibility issue and can use ScanSnap as normal.

 

Schedule of Fixes:

This announcement provides details on the schedule of fixes available now and those to come over a period of time.

Brief Summary:

Though more deeply explained in Prior Announcements and the FAQ, the problems with ScanSnap operating on macOS Sierra fall into two main categories:

1. Newly created PDF files using ScanSnap while operating on macOS Sierra
2. Existing PDF files created earlier by ScanSnap now residing on macOS Sierra

These problems will be fixed after updating the following software.

 

How to fix: First Category

 
For ScanSnap models: iX500, iX100, SV600, S1300i, S1100i
Update ScanSnap Manager and CardMinder.

An Online Update has been provided to users through an update notification for ScanSnap Manager and CardMinder, this will resolve how PDF files are created, allowing them to be modified on macOS Sierra going forward without the reported problems.

Click here for instruction on downloading ScanSnap Manager

Click here for instruction on downloading CardMInder

For ScanSnap models: S1500, S1500M, S1300, S1100
Update ScanSnap Manager.
An updated installer for ScanSnap Manager is available at Fujitsu’s Global website. The update will resolve how PDF files are created, allowing them to be modified on macOS Sierra going forward without the reported problems.

Click here for instructions on downloading ScanSnap Manager

For ScanSnap Evernote Edition
Update ScanSnap Manager for Evernote Edition.

An Online Update has been provided to users through an update notification for ScanSnap Manager for Evernote Edition that will resolve how PDF files are created, allowing them to be modified on macOS Sierra going forward without the reported problems.

Click here for the online update instructions of ScanSnap Manager

 

How to fix: Second Category

This update provides a fix for older PDF content created by ScanSnap capable of being modified on macOS Sierra. In order to fix this issue, please update to macOS Sierra 10.12.1 and update ScanSnap Organizer.

Step 1: (This step applies to all ScanSnap Models):
Update to macOS Sierra 10.12.3 or later.

Step 2:(This step only applies to iX500, iX100, SV600, S1300i, S1100i):
Update ScanSnap Organizer.

An Online Update has been provided to users through an update notification for ScanSnap Organizer.

Click here for instructions on downloading ScanSnap Organizer

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